Refund Policy

Coffee, tea, and other food or beverage products are final sale and cannot be returned or exchanged for a change of mind, whether opened or unopened.

This does not prevent help with damaged, defective, or incorrect products. Contact beans@petalumacoffee.com promptly with your order number, a description, and photos when available. We will review the issue and arrange an appropriate replacement or refund. Do not mail food or beverage products back unless we specifically instruct you to do so. Rights required by applicable law are unaffected.

For non-food merchandise, request a return within 30 days after delivery. Items must be unused, in original condition and packaging, with proof of purchase. Contact us for approval and return instructions before sending anything back.

For approved change-of-mind returns, the customer pays return shipping; original shipping charges are not refunded. No restocking fee applies. For damaged, defective, or incorrect merchandise, PCT covers any required return shipping and refunds applicable shipping charges when appropriate.

Approved refunds are issued to the original payment method within 10 business days after the returned merchandise is received and inspected, or after approval for a refund that requires no return. Your payment provider may take additional time to post the credit.